+ How do I get a library card?

Glen Rock residents must provide proof of residency. A driver’s license with their Glen Rock address, a lease, or utility bill are acceptable forms of identification.

Click here to get a library card.

+ What if my card was lost or stolen?

The library can replace your card with a valid proof of residency. Fees may apply.

+ Do I need to present my library card?

Yes, we do require that all patrons bring their library card to check out items. You can download Cardstar or Keyring on your phone and store your library card on one of these apps. You can present the barcode from the app instead of the physical card. We also accept your library card barcode if you have stored it on the CloudLibrary app.

+ Can someone else pick up a hold for me?

Yes! If you are a Glen Rock resident cardholder and would like a family member to pick up items that you have requested, fill out this form and bring it to the Circulation Desk.

+ Can I replace a lost or damaged item?

Unfortunately, we do not accept replacement items for any lost or damaged items. Lost or damaged items must be paid for using one of the following methods:

  • Pay at the circulation desk with cash, or a check made out to Glen Rock Public Library.
  • By logging into your library card account online and using a debit or credit card.

+ Can I renew items online?

Yes, you can renew items online via this website: Click Here.

+ Why isn’t my item renewing online?

There are a few possibilities. You may owe fines that total up to $10 or more. You could have more than 10 things overdue currently. An item might be on hold for another person, or alternatively, you might be out of renewals for an item. If you need more help, you can call us at 201-670-3970.

+ How Do I find out what's happening at the library?

The best way to stay up to date is to sign up for our email newsletter!

+ Can I have a meeting at the library?

The Library Director will review all requests for meeting room use and determine eligibility prior to granting approval. Check out our Meeting Room Policy and fill out our online request form: Meeting Room Agreement.

+ Can I post a flyer or notice at the library?

All flyers must be submitted to a library staff member for consideration. Staff members will post approved flyers. Click here for the guidelines of what is acceptable.

+ Can I have a program at the library?

In order for a program to be considered, a request form must be submitted to the library. Click here for the Programming Guidelines & Request Form.

+ How many items can I check out at once? (Physical, Digital)

Patrons can have 50 physical items checked out to their card at a time. Digital items per checkout will vary.

To display something in the Art Gallery, you can find information and forms here.

To display something in one of our display cases, please email Sally using sally.clark@glenrock.bccls.org

+ Can I have a tutoring session at the library?

The Library does not offer tutoring services. Tutors and pupils may meet in designated areas of the library. For more information, see our full policy.

+ What time do computers shut down?

Computers shut down 15 minutes before the Library closes. Click here for Library hours.

+ Do you have wireless printing?

Yes, wireless printing is accessible via Cloud Print or the equivalent on smartphone, tablet, or laptop. You must be logged into our WiFi to access wireless printing. Regular printing fees apply.

+ How long can I use a computer?

Computer time limits are only enforced when the computers are very crowded. They are available on a first come/first served basis; but if other patrons are waiting, use is limited to 30 minutes per person.

+ Do you have a fax machine?

We do not have a fax machine for public use.

+ Do you have a scanner?

Yes, we have a scanner that you can use to save your document as a .PDF file or a .JPEG to a USB drive. You can then take your USB drive home or email the file(s) from one of our public computers.

+ How do I get involved with the Friends of the Library?

Click here to visit the Friends page and find more information.

+ Can I donate books?

Our library is currently not accepting book donations. There are other local libraries which will allow donations to their book sales. If you would like to make a tribute gift, please visit the Friends’ page here.

+ Can I donate money?

Monetary donations for the Friends can be made online here.

Couldn't find the answer you were looking for?